FAQ
Here you find answers to common questions about Smilu, how it works, and how your data is handled.
What is Smilu?
Smilu is not another mental health coach. Smilu is a privacy-first, anonymous emotional companion designed for early relief, reflection, and pressure release.
No appointment, no hurdle, no pressure to undergo therapy – simply a safe space for initial support.
It gives people a safe space to talk before stress, loneliness, relationship struggles, or emotional overload turn into bigger problems.
Is Smilu anonymous?
Smilu is designed to minimize data usage and prioritize privacy.
You can use Smilu without creating a detailed personal profile, and conversations are not linked to personal identity beyond what is required for account access.
Is Smilu a therapy app?
No. Smilu is not therapy and does not provide medical or psychological treatment.
It is not a medical device and does not diagnose or treat conditions.
Smilu is designed as a private space for reflection and everyday mental wellbeing.
What can I use Smilu for?
You can use Smilu to:
- reflect on your thoughts
- organize mental overload
- let pressure out
- capture moments and ideas
- create calm pauses during your day
There is no fixed use — Smilu adapts to your needs.
What happens to my chat?
Smilu is built with a strong focus on privacy and minimal data usage.
- Chat content is processed only to generate responses
- Conversations are not used to train AI models
- Chat history remains on your device
- Payments are handled via Apple App Store and Google Play
The goal is simple: create a space where you can write freely, without concern.
Where is my data stored?
All user data, including chat history, is stored exclusively on the user’s own mobile device. Even during conversations with the AI, data is neither stored on servers nor used to train AI models.
The only information stored on Swiss servers — and therefore subject to strict Swiss data protection laws — is the email address used for account access.
Payments are processed securely via the Google Play Store or Apple App Store, meaning Smilu does not access or store any payment information.
Do my chats train the AI?
No.
Conversations are processed only to generate responses in real time and are not used to train AI models.
Can Smilu replace talking to a person?
No.
Smilu does not replace human interaction, therapy, or professional support. It is designed as an additional, low-threshold space for reflection in everyday life.
When should I seek professional help?
If you are experiencing severe distress, crises, or need urgent support, you should contact a qualified professional or a local support service.
Smilu is not intended for crisis intervention.