Here you find answers to the most common questions about Smilu, how it works, and how your data is handled
Explore our frequently asked questions
4. Is Smilu working with Swiss universities of applied sciences?
Anonymous, privacy-by-design, Swiss-hosted
1. What is Smilu?
Smilu is a privacy-first AI conversation companion for reflection, everyday mental clarity, and emotional pressure.
It is designed for adults who want a private space to write, think, and organize their thoughts - without advice, diagnosis, or judgment.
Smilu is not therapy, not a medical device, and not a replacement for professional support.
2. Is Smilu anonymous?
Smilu is designed to minimize personal data and protect privacy.
Chat history stays on your device. Conversations are processed only to generate responses and are not used to train AI models.
Only the information required for account access is stored separately.
3. Does Smilu give advice?
No. Smilu is designed to support reflection, not instruction. It does not tell you what to do, diagnose problems, or provide treatment recommendations.
Instead, it helps you slow down, put thoughts into words, and create more clarity.
4. Is Smilu working with Swiss universities of applied sciences?
Smilu is preparing pilot projects with Swiss universities of applied sciences to evaluate and further improve its approach to AI-based conversation support.
These projects are intended to explore communication quality, user experience, emotional safety, and responsible AI design.
5. Is Smilu a therapy app?
No. Smilu is not therapy and does not provide medical or psychological treatment.
It is not a medical device and does not diagnose or treat conditions.
Smilu is designed as a private space for reflection and everyday mental well-being.
6. What can I use Smilu for?
You can use Smilu to:
- reflect on your thoughts
- organize mental overload
- let pressure out
- capture moments and ideas
- create calm pauses during your day
There is no fixed use — Smilu adapts to your needs.
7. What happens to my chat?
Smilu is built with a strong focus on privacy and minimal data usage.
- Chat content is processed only to generate responses
- Conversations are not used to train AI models
- Chat history remains on your device
- Payments are handled via Apple App Store and Google Play
The goal is simple: create a space where you can write freely, without concern.
8. Where is my data stored?
All user data, including chat history, is stored exclusively on the user’s own mobile device. Even during conversations with the AI, data is neither stored on servers nor used to train AI models.
The only information stored on Swiss servers — and therefore subject to strict Swiss data protection laws — is the email address used for account access.
Payments are processed securely via the Google Play Store or Apple App Store, meaning Smilu does not access or store any payment information.
9. Do my chats train the AI?
No. Conversations are processed only to generate responses in real time and are not used to train AI models.
10. Can Smilu replace talking to a person?
No. Smilu does not replace human interaction, therapy, or professional support.
It is designed as an additional, low-threshold space for reflection in everyday life.
11. When should I seek professional help?
If you are experiencing severe distress or a crisis or need urgent support, you should contact a qualified professional or a local support service. Smilu is not intended for crisis intervention.